FAQs

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments.

How long does my order take to arrive?

Standard Delivery is 5 - 9 business days.

Please note that shipping times do not include the standard 1-2 business days processing time it takes for the order to ship out.

Please note: due to the large order volume and slow logistics during the Black Friday shopping spree, some shipments may be delayed. We're working diligently to get your order on time.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number 1 -2 days after we have shipped your order.

What should I do if my package is missing?

Please contact us if you have not received your delivered order or if it has been lost in transit by the carrier. We would be happy to assist.

How do I change or cancel an order?

You may change or cancel your order with our Customer Support Team before the order is processed.

If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free returns and exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible.

How do I request an exchange or a return?

You can simply email our customer care team at info@qeivo.com and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.

Can you help with a defective product?

We apologize if you received a damaged item. Please send a photo of the damaged product to info@qeivo.com with your order number and we would be happy to help you with a resolution.

Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.